EUAA LMS
Code of Conduct for Participants in the EUAA’s Training Activities
The conduct of all persons participating in EUAA training activities, whether in their capacity as EUAA staff, interim staff, national experts, external remunerated experts, external contractors and service providers and their staff, members of advisory groups, as well as learners, is central to the success and reputation of EUAA training.
This Code sets out the standards of conduct expected of participants in EUAA training activities. It is the responsibility of all such persons to familiarise themselves with the content of this Code and to apply it at all times when participating in EUAA training activities, to the extent required by their role or function.
The Code applies to all persons during the course of their participation in EUAA training activities.
“EUAA training activities” includes all activities connected with the planning, design, development, delivery, monitoring and evaluation of EUAA training, including assessment and certification activities, as well as all ancillary administrative support activities.
“Person contributing to EUAA training activities” means any person who is authorised or instructed by the EUAA or by a national administration to perform tasks in connection with EUAA training activities but does not include learners participating in EUAA training.
“Participants in EUAA training activities” includes persons contributing to EUAA training activities, as well as learners participating in EUAA training, and all administrative support staff.
“Centre” means the EUAA Training and Professional Development Centre.
“Training environment” means the physical or virtual space in which the training activities take place. In cases where the training activities take place physically, this could be EUAA premises, premises made available by national authorities or the site of EUAA operational support activities.
“Conflict of interests” means a situation where the impartial and objective exercise of an individual's functions is compromised by economic or financial interests, family or emotional ties, or any other interest shared with another party.
“Confidential information” is information which is indicated as such and which an individual may gain access to during their participation in EUAA training activities, and the disclosure of which to third parties is prohibited. Examples include personal data, learners’ individual grades and banks of assessments.
“Discrimination” means treating a person or group of persons less advantageously than another person or group of persons based on a person’s gender, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. Discrimination can manifest itself in many forms, including denying or excluding a person or a group of persons from participation in or receiving the benefits of any programme or activity of the Centre.
“Harassment” means unwelcome verbal or physical conduct directed toward a person or group of persons when such conduct unreasonably interferes with the person’s work or educational performance or creates an intimidating or hostile work or educational environment. Examples may include, but are not limited to, epithets, slurs, and jokes. Harassment includes one-off incidents or a series of incidents and may be carried out in person or online. Harassment may be deliberate, unsolicited and coercive. It may occur between anyone: between peers (e.g., learner to learner, trainer to trainer) or between someone in a position of power or authority and an adult in a subordinate position (e.g. trainer to learner).
“Sexual harassment” means unwelcome verbal or physical conduct of a sexual nature. Examples may include, but are not limited to, sexual advances, requests for sexual favours, touching, jokes, comments, and sexual violence.
Professional standards
All persons contributing to EUAA training activities must perform their assigned tasks to the best of their ability, comply with the relevant terms of reference and take responsibility to maintain the quality of their work, in particular by dedicating enough time to the tasks that they have been assigned.
Persons contributing to EUAA training activities must strive to work together in a collegiate and cooperative manner with peers and colleagues and be open to and respond positively to constructive feedback. They are encouraged to seek support and guidance where necessary.
Persons contributing to EUAA training activities should perform their tasks in an objective and impartial manner.
They must refrain from taking advantage of their role for any illicit personal gain and in a manner, which is detrimental to the reputation of EUAA training.
They must not accept gifts that could place them, or be perceived as placing them, under an obligation which could influence them in the performance of their tasks.
If they find themselves in a situation of a conflict of interest, they should immediately suspend themselves from the EUAA training activities in relation to which the conflict of interests has arisen, and without delay bring the matter to the attention of their immediate supervisor and the EUAA Training and Professional Development Centre, who will provide them with appropriate guidance.
Persons contributing to EUAA training activities may not disclose any confidential information to unauthorised third parties. This obligation persists after they have ceased performing their tasks in connection with EUAA training activities and until such time as the EUAA has authorised the public disclosure of that information or until they are lawfully required to disclose it.
All persons participating in EUAA training activities must, at all times, maintain professional boundaries, be fair, courteous and respectful towards all individuals.
They are to behave in a culturally sensitive manner, particularly in situations where they interact with individuals with different cultural backgrounds than their own.
They must refrain from being under the influence or after-effects of drugs, alcohol or other illicit substances during EUAA training activities.
They should comply with all policies and procedures applicable to their tasks or function, as well as all applicable laws and regulations, in particular as regards health and safety matters.
In general terms, they must behave professionally in accordance with standards of conduct reasonably expected of individuals in their role or function.
All persons participating in EUAA training activities have a responsibility to contribute to an environment which promotes diversity, equality and inclusiveness. They must not discriminate against any individual during the course of their participation in EUAA training activities.
Harassment
Persons participating in EUAA training activities must not commit any act of harassment or sexual harassment against any individual during the course of their participation in EUAA training activities.
When harassment or sexual harassment takes place and poses an imminent threat or risk to the safety or wellbeing of others, the trainer or other person responsible may take immediate and proportionate steps to address the situation, including by asking the perpetrator to leave the training environment.
Any person participating in EUAA training activities who has reason to believe that a violation of this Code of Conduct has occurred or is likely to occur may lodge a complaint in accordance with the procedure laid down in the Centre’s Guidelines on the Training Complaints Procedure.
The Centre will investigate the incident and may take any appropriate and proportionate measures to address the issue and to prevent its re-occurrence. In serious cases, where this is justified by the need to ensure the safety or wellbeing of all persons participating in EUAA training activities, individuals who are found to have committed serious breaches of this Code may be excluded on a temporary or permanent basis from further participation in EUAA training activities.
No individual should be subject to retaliatory action by reason of having brought a complaint under this article. Any such retaliatory action may be the subject to a complaint under this article.
The EUAA may refer instances of breaches of this Code by an individual who is not in an employment or contractual relationship with the EUAA to the individual’s employing or contracting organisation. Relations between individuals and their employing or contracting organisations are governed exclusively by the terms of their employment. It is for the employing organisation to determine whether any disciplinary action needs to be taken. The EUAA reserves the right to take the final decision on the individual’s further participation in EUAA training activities.
The EUAA makes every effort to ensure that this Code is brought to the attention of all persons participating in EUAA training activities. All such persons are informed about how they can access the Code and its content is explained to them on initial engagement with EUAA training activities.
National asylum and reception administrations are to make every effort to bring the Code to the attention of all persons carrying out tasks in the training environment.
This Code of Conduct is made publicly available on the EUAA website1.
The EUAA will monitor the application of this Code on a regular basis and will review and update it as required.