Introduction to communication for asylum and reception practitioners

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CATEGORY
Transversal
ESQF LEVEL
5
COMPETENCE AREA (ESQF)
Awareness of Cultural and Social Factors
Professional Standards
ECTS
TBC
LEARNING TIME
4.5 hours of online learning, 3 hours of independent learning (essential readings) & 45 minutes of assessment tasks
TARGET GROUP
Asylum officials, Reception officials
LANGUAGE
EN
PT
MT
EL
ES
DE
NL
FR
PL
SE
SV
RU
CZ
DELIVERY TYPE
Online
ENROLMENT METHOD
NCP/Line Manager approval required
ASSESSMENT AVAILABLE
-

ENTRY REQUIREMENTS & PREREQUISITES
Any qualification at EQF Level 4 or equivalent

LEARNING OUTCOMES
1. Identify effective communication techniques to deliver and elicit information in asylum contexts

2. Identify communication interventions relevant to asylum contexts that minimise miscommunication deriving from intercultural differences

VERSION
Version 1 (2022)
ABBREVIATION
ICARP
CONTENT TYPE
EUAA module
AVAILABLE FOR TRANSLATION
Yes

DESCRIPTION
The aim of this module is to provide asylum and reception practitioners with the necessary set of soft skills to ensure effective interpersonal communication.
This module focuses on the core principles of communication theory and questioning techniques in intercultural asylum contexts. It also deals with the principles of interpersonal communication, the impact of non-verbal communication and the most effective types of questions to elicit information. The module describes how cultural diversity can impact the communication process and introduces techniques that lower the risk of miscommunication in a multicultural environment.

DELIVERY MODE
The module is delivered online, enabling self-paced learning.

ASSESSMENT STRATEGY
The assessment strategy is based on one assessment at the end of the module. Questions are multiple-choice, with some being scenario based, and assess the elements of both learning outcomes.


CATEGORY FACULTY
Transversal
COMPETENCE AREA (ESQF)
Awareness of Cultural and Social Factors
Professional Standards
PROGRAMME
LEVEL
COMPLEXITY
5
ECTS
TBC
TARGET GROUP
Asylum officials, Reception officials
LANGUAGE
EN
PT
MT
EL
ES
DE
NL
FR
PL
SE
SV
RU
CZ
DELIVERY TYPE
Online
ENROLMENT METHOD
NCP/Line Manager approval required
ASSESSMENT AVAILABLE
ESTIMATED HOURS

PREREQUISITES

ENTRY REQUIREMENTS

LEARNING OUTCOMES
1. Identify effective communication techniques to deliver and elicit information in asylum contexts

2. Identify communication interventions relevant to asylum contexts that minimise miscommunication deriving from intercultural differences