Conflict management and mediation in reception

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CATEGORY
Reception
ESQF LEVEL
5
COMPETENCE AREA (ESQF)
Conflict Management and Mediation
ECTS
TBC
LEARNING TIME
TARGET GROUP
Asylum officials
LANGUAGE
EN
DELIVERY TYPE
online+webinar/F2F
ENROLMENT METHOD
NCP/Line Manager approval required
ASSESSMENT AVAILABLE
-

ENTRY REQUIREMENTS & PREREQUISITES
Successfully passed Introduction to communication for asylum and reception practitioners OR at least 6 months work experience in reception.. Any qualification at EQF Level 4 or equivalent

LEARNING OUTCOMES
1. Identify strategies to prevent reception related conflicts

2. Recognise emerging conflicts based on signs of tension and identify actions to prevent tension from escalating

3. Provide techniques to resolve reception related conflicts

VERSION
ABBREVIATION
CMMR
CONTENT TYPE
EUAA module
AVAILABLE FOR TRANSLATION
Yes

DESCRIPTION
The aim of this module is to provide the necessary knowledge to recognise the signs of tension and the skills to de-escalate and resolve conflict situations and use preventive measures in the context of reception.
This module focuses on the conflicts which occur in a reception centre between residents themselves and between residents and reception officers.

DELIVERY MODE
This module is delivered through a blended learning methodology (online, face-to-face and independent learning).

ASSESSMENT STRATEGY
The assessment strategy is based on one assessment at the end of the module where the learner needs to answer open ended questions related to the learning outcomes.


CATEGORY FACULTY
Reception
COMPETENCE AREA (ESQF)
Conflict Management and Mediation
PROGRAMME
LEVEL
COMPLEXITY
5
ECTS
TBC
TARGET GROUP
Asylum officials
LANGUAGE
EN
DELIVERY TYPE
online+webinar/F2F
ENROLMENT METHOD
NCP/Line Manager approval required
ASSESSMENT AVAILABLE
ESTIMATED HOURS

PREREQUISITES

ENTRY REQUIREMENTS

LEARNING OUTCOMES
1. Identify strategies to prevent reception related conflicts

2. Recognise emerging conflicts based on signs of tension and identify actions to prevent tension from escalating

3. Provide techniques to resolve reception related conflicts