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Reception
  • Version 1 (2022)

Interpreting in the reception context

The aim of this module is to help interpreters working in the reception context to acquire the knowledge and skills to professionally perform their assignments efficiently and in accordance with international standards.
This module provides a general overview of the reception context with an explanation of the different phases in the reception process and the main interpretation needed in reception. It addresses the wide range of different situations interpreters in reception have to work in such as interpreting during the social intake, interpreting during a medical appointment, interpreting during psychological support, and interpreting for a group information session.
Module Description
Reception
  • online+webinar/F2F

Introduction to reception

TBC
Module Description
Reception
  • online+webinar/F2F
  • Version 1 (2020)

Reception of vulnerable persons (block A)

The aim of this module is to explain how to construct objective reports describing observations on vulnerability, the basic principles of facility and room allocation for vulnerable persons, and information provision to vulnerable persons.
This module focuses on the concept of vulnerability in the reception context. It explores different categories of vulnerable persons, vulnerability indicators and protective factors. The module also deals with the implications of vulnerabilities for reception needs, the initial steps to support applicants with special reception needs, psychological first aid, and biases and how to overcome them.
Module Description
Reception
  • Version 1.1 (2015)

Reception

The aim of this module is to lay out the phases of the reception process, thereby preparing reception officers to identify special reception needs, work with vulnerable groups and address mental health in a reception context.
This module covers the basic training that reception officers need according to the Reception Conditions Directive. By shedding light on the international historical developments and the legal context in which current reception conditions developed, the module focuses on the role of the reception officer and the skills needed such as setting professional boundaries, communicating in an intercultural environment, dealing with stakeholders and managing conflicts.
Module Description
Reception
  • online+webinar/F2F
  • Version 1 (2020)

Reception of vulnerable persons (block B)

The aim of this module is to equip reception officers with an understanding of how vulnerabilities influence reception needs.

This module focuses on the importance of incorporating the needs arising from applicants’ vulnerabilities into decisions and actions in reception. It also explains how to conduct an assessment of special reception needs with an applicant for international protection, and how to design and review personal reception plans in the context of existing and evolving vulnerabilities.
Module Description
Asylum
  • online+webinar/F2F
  • Version 1 (2020)

Registration of applications for international protection

The aim of this module is to provide participants with the knowledge and skills required to process the registration of applications for international protection.

This module covers the legal framework on international protection with a focus on access to the asylum procedure and the steps of the registration process. It also focuses on the safeguards for applicants with special needs registration and on communication techniques for conducting registration.
Module Description
Transversal
  • online+F2F

Applicants with diverse sexual orientation, gender identity, gender expression and sex characteristics (SOGIESC)

The aim of this module is to provide learners with the necessary knowledge of the potential challenges faced by applicants with claims for international protection based on sexual orientation, gender identity and expression, and sex characteristics (SOGIESC).
This module focuses on the potential needs of applicants with diverse SOGIESC and adoption of a sensitive approach. It outlines the main terms and definitions related to the constantly evolving terminology, explores the international and EU legal framework that protects applicants with diverse SOGIESC by focusing on the identification and analysis of the special procedural guarantees and special reception needs, and presents the knowledge and skills needed to create communication which is inclusive, safe and open by exploring the core considerations of working effectively with applicants with diverse SOGIESC in asylum contexts
Module Description
Transversal
  • Version 1.1 (2019)

Resettlement

The aim of this module is to make asylum case officers, resettlement officers and other officers working in resettlement aware of what resettlement is, how it can be organised and how to manage the different phases of the resettlement process.
This module addresses the key aspects of the resettlement process, namely the identification of resettlement needs by the Office of the United Nations High Commissioner for Refugees and the submission of the resettlement file to the Member State in question. It also explores the preparation and management of the selection mission, dossier selection, pre-departure orientation, transfer and provision of the relevant post-arrival services to resettled refugees.
Module Description
Asylum
  • Version 2 (2019)

Management in the asylum context

The aim of this module is to enable managers in the asylum context to develop competencies that will assist them in ensuring that their departments achieve good quality standards and levels of efficiency, in line with international and EU legal requirements.
This module covers various theoretical and practical aspects relating to the day-to-day duties of a manager working in the field of international protection.
Module Description
Reception
  • Version 1 (2020)

Management in the context of reception

The aim of this module is to enable managers in the reception field to develop competencies that will assist them in ensuring that their departments achieve good quality standards and levels of efficiency, in line with international and EU legal requirement.
This module covers various theoretical and practical aspects relating to the day-to-day duties of a manager working in the field of reception.
Module Description