EUAA Learning Portal Help Desk
Completion requirements
EUAA Learning Portal Help Desk
Welcome to the EUAA
Learning Portal Help Desk page!
If you are
experiencing technical or administrative issues, please check the 'eLearning FAQs' page. If you are not able to resolve your issue, contact us at
elearning@euaa.europa.eu
- Kindly note that we can provide support in English only
- We operate Monday-to-Friday, 9AM - 5PM
- Response time is 3 working days
- Resolution time is 5 working days
If you are experiencing technical or administrative issues, please check the 'eLearning FAQs' page. If you are not able to resolve your issue, contact us at elearning@euaa.europa.eu
In your email to elearning@euaa.europa.eu, please, clearly state:
- your contact details,
- a brief description of the problem you have encountered (in English),
- Wherever possible, a direct link to the page and a screenshot of the problem.
The EUAA Learning Portal Help Desk team will respond and solve the issues with you as soon as possible.
If you don't need technical support, but need to contact EUAA Training for other queries, you could send an email to training@euaa.europa.eu and/or consult the following documents:
- To make a complaint, please consult the Training Complaints Procedure
- To make an assessment appeal, please consult the Assessment Appeals Procedure
- To report an incident of academic misconduct, please consult the Academic Misconduct Procedure
Last modified: Monday, 17 February 2025, 11:48 AM