EUAA LMS: EUAA Learning Portal Help Desk

EUAA Learning Portal Help Desk

Welcome to the EUAA Learning Portal Help Desk page!
If you are experiencing technical or administrative issues, contact us at elearning@euaa.europa.eu
Kindly not that we can provide support in English only
We operate Monday-to-Friday, 9AM - 5PM

Response time is 3 working days

Resolution time is 5 working days

15 Best Help Desk Practices To Improve Customer Support

In your email to elearning@euaa.europa.eu, please, clearly state:

your contact details,
a brief description of the problem you have encountered (in English),
Wherever possible, a direct link to the page and a screenshot of the problem.

The EUAA Learning Portal Help Desk team will respond and solve the issues with you as soon as possible.

If you don't need technical support, but need to contact EUAA Training for other queries, you could send an email to training@euaa.europa.eu and/or consult the following documents:

To make a complaint, please consult the Training Complaints Procedure
To make an assessment appeal, please consult the Assessment Appeals Procedure
To report an incident of academic misconduct, please consult the Academic Misconduct Procedure