The aim of this module is to provide asylum and reception officers with the necessary knowledge and skills to communicate effectively through an interpreter. It also aims to offer tips and follow-up actions to address potential breaches of conduct by the interpreter. This module focuses on the criteria for selecting an interpreter, the skills needed to communicate through an interpreter and how to handle challenging situations when communicating through an interpreter. It also addresses the interpreter’s code of conduct and gives tips on how to address possible breaches of conduct by the interpreter.

The aim of this module is to prepare asylum officials to conduct a personal asylum interview using the asylum interview method to gather sufficient, relevant and reliable information to assess an application.
This module focuses on the asylum interview method – the structured interview protocol put forward by EUAA that is based on research relating to structured interview protocols in other domains, such as psychology, law and social studies. This module adapts these protocols to the specific characteristics of the personal interview and the asylum procedure. The focus is on the five stages of the EUAA Asylum Interview Method (prepare; open; free narrative; explore; and closing) and how to manage the psychological, cultural and environmental factors that may influence the interview process. The module reflects the requirements set out in the Qualification Directive and focuses on cases that do not rely on complex applications of interviewing skills.

The aim of this module is to outline the knowledge, skills and attributes needed to apply the EUAA’s structured method of evidence assessment when assessing an application for international protection so that the risk of subjectivity in individual cases is reduced.
This module explores how the material facts of a case are established through gathering, examining and comparing available pieces of evidence. It outlines the theoretical aspects and the relevant legislation from a practical perspective and applies the evidence assessment methodology that builds around the three different steps of information gathering, credibility assessment and risk assessment.

The aim of this module is to provide asylum officials with structured and detailed guidance on complex interpretative issues relating to qualification for international protection.
This module focuses on more complex aspects of qualification for international protection with regard to acts of persecution, reasons for persecution, serious harm (subsidiary protection) and protection from persecution or serious harm. It critically assesses the work of asylum case officers in the context of national practice and CEAS-related jurisprudence while applying conclusions drawn from the work of the Court of Justice of the European Union (CJEU) and the European Court of Human Rights. This module also explores a method of interpreting EU law and international protection law in the absence of guidance from the CJEU when facing complex interpretative issues relating to qualification for international protection.

The aim of this module is to provide asylum case officers with the necessary knowledge, skills and attitudes to conduct a professional and effective personal interview with a child.
This module focuses on children’s developmental stages, the legal and procedural safeguards for children in the international protection process and child-specific interview techniques. Centring on the best interests of the child, this module explains how to assess the maturity of the child before and during the interview in order to adapt the interview to the maturity and situation of each child.

The aim of this module is to empower COI researchers and asylum case officers to achieve COI quality standards, which is critical to ensuring high-quality information about countries of origin.
This module outlines the role of country-of-origin information (COI) in international protection procedures. It provides an overview of how to develop COI questions from a case and how to select, assess and validate sources and information, along with practical research skills for COI topics. The module also deals with how to best present COI research, draft COI queries and peer review COI products.

The aim of this module is to help users of the MedCOI database understand the scope of the database and the role of MedCOI in the field of international protection. Learners should complete Basic MedCOI training before starting Advanced MedCOI training.

This module focuses on the medical country of origin information (MedCOI) database. It consists of two different learning paths: a basic module which focuses on how to search the MedCOI database and interpret information found in query responses, and an advanced module which focuses on how to develop case-specific questions and launch a MedCOI request.

The aim of this module is to provide officials working in the Dublin unit with the skills and knowledge needed to apply the Dublin III regulation in line with the EU asylum acquis and in accordance with international human rights legal instruments.
This module focuses on the basic function and scope of the Dublin system and its rules and procedures. It helps learners to familiarise themselves with Eurodac (the EU’s asylum fingerprint database) and the DubliNet electronic network.

The aim of this module is to provide participants with the necessary knowledge and skills to assist in identifying applicants for international protection who might fall under the Dublin procedure and to refer their cases to the Dublin Unit.
This module focuses on the understanding of the Dublin III regulation and the actors involved in the wider asylum procedure, without going into the technicalities of the Dublin system. It targets national authorities involved in the Dublin procedures from the perspectives of different practitioners, such as registration officers, case officers, reception officers and asylum officials involved in the provision of information (e.g., at disembarkation points), along with local authorities that may deal with applicants for international protection.